Success stories.
Read through our collection of case studies to discover how OneJourney has helped some of the UK's leading hotels and resorts.
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“Since launching with onejourney we’ve improved our online conversion and increased our average order value. Over a third of our orders are now multi-product, driving our direct revenue. onejourney has been a game changer for us.”
Mark Bevan
The Elms
“Finally we have something that the hotel industry has always wanted! I honestly couldn’t recommend this product enough, it’s completely revolutionised our online business at Seaham Hall”
Ross Grieve
Seaham Hall
“Looking at the figures here, there’s been an increase of 165% in our spa day bookings. So for me as a Spa General Manager, you can imagine that’s a rather impressive figure!”
Belinda Bell
The Coniston Hotel
“The system is so customisable. The team were really supportive with the setup and took the time to understand why and how we did things to help us put our booking systems in place.”
Victoria Pette
Fairlawns
“Since launching with onejourney we’ve improved our online conversion and increased our average order value. Over a third of our orders are now multi-product, driving our direct revenue. onejourney has been a game changer for us.”
Mark Bevan
The Elms
“Finally we have something that the hotel industry has always wanted! I honestly couldn’t recommend this product enough, it’s completely revolutionised our online business at Seaham Hall”
Ross Grieve
Seaham Hall
“Looking at the figures here, there’s been an increase of 165% in our spa day bookings. So for me as a Spa General Manager, you can imagine that’s a rather impressive figure!”
Belinda Bell
The Coniston Hotel
“The system is so customisable. The team were really supportive with the setup and took the time to understand why and how we did things to help us put our booking systems in place.”
Victoria Pette
Fairlawns
“Since launching with onejourney we’ve improved our online conversion and increased our average order value. Over a third of our orders are now multi-product, driving our direct revenue. onejourney has been a game changer for us.”
Mark Bevan
The Elms
“Finally we have something that the hotel industry has always wanted! I honestly couldn’t recommend this product enough, it’s completely revolutionised our online business at Seaham Hall”
Ross Grieve
Seaham Hall
“Looking at the figures here, there’s been an increase of 165% in our spa day bookings. So for me as a Spa General Manager, you can imagine that’s a rather impressive figure!”
Belinda Bell
The Coniston Hotel
“I’m now able to build a better relationship with our therapists and with our clients, and sell retail which I wasn’t able to do before because I was constantly sitting at the reception desk answering the phone.”
Laura Harford
The Abbey
Nearly 40% of our transactions are going through onejourney®. They’re booking their room, they’re booking their spa and they’re booking their table. We’ve upsold, reduced the number of phone calls and I do believe this will take us forward.
Ross Grieve
Managing Director - Seaham Hall “I’m now able to build a better relationship with our therapists and with our clients, and sell retail which I wasn’t able to do before because I was constantly sitting at the reception desk answering the phone.”
Laura Harford
The Abbey
“Good onboarding process, with the team at Journey eager to accommodate. Overall it’s very slick. We’re only a month in, but we’ve certainly seen an immediate positive impact on resourcing.”
Michael Kay
Low Wood Bay
“It’s exactly what we were looking for. It’s so quick and easy for clients and the spa team to use. Helped take spa bookings to the next level in terms of experience for clients.”
Lucy Morris
Slieve Russell Hotel
“The onboarding process with the team was nothing short of excellent. The platform is quick and easy to use and I would definitely recommend it to other hotels.”
Becky Nowell
Fistral beach
“We’re about to have a record month, which can only really have come as a result of having onejourney spa. It’s the best thing we have done for Ellenborough.”
Joanna Reeves
Director of Sales
“The team was a pleasure to work with. The platform takes pressure away from phones at the hotel and within minutes of going live we had bookings being made!”
Rafi Bejerano
Sopwell House
“I’m now able to build a better relationship with our therapists and with our clients, and sell retail which I wasn’t able to do before because I was constantly sitting at the reception desk answering the phone.”
Laura Harford
The Abbey
“Good onboarding process, with the team at Journey eager to accommodate. Overall it’s very slick. We’re only a month in, but we’ve certainly seen an immediate positive impact on resourcing.”
Michael Kay
Low Wood Bay
“It’s exactly what we were looking for. It’s so quick and easy for clients and the spa team to use. Helped take spa bookings to the next level in terms of experience for clients.”
Lucy Morris
Slieve Russell Hotel
“The onboarding process with the team was nothing short of excellent. The platform is quick and easy to use and I would definitely recommend it to other hotels.”
Becky Nowell
Fistral beach
“We’re about to have a record month, which can only really have come as a result of having onejourney spa. It’s the best thing we have done for Ellenborough.”
Joanna Reeves
Director of Sales
“The team was a pleasure to work with. The platform takes pressure away from phones at the hotel and within minutes of going live we had bookings being made!”
Rafi Bejerano
Sopwell House
“It’s exactly what we were looking for. It’s so quick and easy for clients and the spa team to use. Helped take spa bookings to the next level in terms of experience for clients.”
Lucy Morris
Slieve Russell Hotel
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