How OneJourney works.

OneJourney provides a single solution to some of the most common challenges faced by guests and your staff.

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How OneJourney can help you and your guests.

Stressed out staff, a fragmented booking experience, and missed opportunities to upsell. OneJourney solves some of the most common problems faced by hoteliers. Here's how.

The challenge

With different systems for booking rooms, tables, and spa treatments, your guests' online booking experience is fragmented, time consuming, and doesn't reflect the standards of your hotel.

Details of spa, room, and table bookings are housed within multiple systems, resulting in time wasted taking reservations over the phone and stressed out staff.

Guests have special requests, such as room upgrades and optional extras, which can only be booked over the phone during opening hours.

A lack of awareness around restaurant facilities, spa treatments and other services at your hotel at booking stage means missed opportunities to drive additional purchases and upgrades.

The solution

By unifying and simplifying the entire booking process, OneJourney enables your guests to easily book multiple services through a single online checkout.

Thanks to the admin checkout area, staff can manage all reservations from one centralised location, whether these are made over the phone, via a single payment, or include multiple services.

All add-ons and room upgrades can be booked directly through OneJourney. Plus, guests can book anytime, anywhere, on any device.

With the ability to choose packages, purchase optional in-room extras, and select from other services such as spa and dining, OneJourney can help increase basket value and drive revenue.

When it comes to eCommerce, we make things simple.

Our intuitive interface makes booking easy and engaging for your guests. But that's not all. With our centralised admin checkout area, reporting on bookings and transactions has never been easier. And as we integrate with a growing range of best-in-class third party providers, you can continue to use your operational software in the same way you always have done.

The engaging, customisable interface acts as an extension of your hotel's website. All sections provide a media-rich experience, creating engagement with your guests and giving them the best idea of what it's like to stay at the hotel before they visit.

We have spent the time and effort integrating OneJourney with your operational software, so there are no technical overheads to overcome. Simply request access to the API keys via your account manager, and once entered into OneJourney, live availability and pricing will start to appear. It's that simple.

We have partnered with the best-in-class booking engines, spa management and table reservation software to provide a single user interface for your guests. You continue to use the software that you always have done to manage the hotel, but provide the answer to your guests' booking requirements.